Shipping Information

ENJOY FREE SHIPPING

on every order with no order minimums

Must Love Animals customers get
FREE SHIPPING on every order with NO order minimums!

If you are not 100% satisfied with your purchase for any reason, you have
30 DAYS TO RETURN an item to us in its original condition.

Shipping FAQ

How is my order shipped?

We use Australia Post to deliver your order to you.

What if I'm not at home to receive my order?

That’s ok. We wanted to make it as easy as possible for Must Love Animals customers to receive their goods, that’s one of the reasons we chose Australia Post for shipping. If Australia Post were unable to leave it safely at the delivery address or as per delivery instructions, it’ll be waiting for you at a nearby Post Office or parcel collection facility.

Do you ship to PO Box addresses?

Yes, we can ship to PO Boxes.

Do you ship internationally?

We do not deliver to international locations. We currently ship to Australia only.

Returns FAQ

Step 1: Contact us at MLA

Email us at orders@mustloveanimals.com.au noting your invoice/purchase order number and the product you are returning.

So we are able to provide a better service, we would also love to know the reason for the return.

Step 2: Packaging your return

Feel free to use your original box you received, or any plain, unmarked cardboard box to ship your return. Please ensure product is securely wrapped to avoid any damages and enclose a copy of the invoice.

If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.

Step 3: Sending your return

Please send all returns to;

Must Love Animals
PO Box 7491, Loganholme QLD 4129

Please allow 4-5 business days for your return to reach our warehouse.

Step 4: Receiving your refund

Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 days and you will receive an email confirmation that your return is completed.

Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.